ServiceNow solutions aligned with business objectives, ITIL practices, platform standards, and long-term maintainability... Mapping. Proficiency working with ITIL frameworks, automation, and cloud environments such as AWS and Azure. Proven...

, you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology. Provide first level...

, and participate in an on-call rotation using ITIL frameworks to minimize incident response times. Responsibilities Observability...: Serve as a production on-call responder using ITIL frameworks and ServiceNow; lead troubleshooting efforts, conduct deep...

. Knowledge of Active Directory, Group Policy, and endpoint security tools. Knowledge of ITIL best practices for incident...

, and performance issues. Knowledge of ITIL-aligned incident, problem, change, release, service-level, and knowledge-management..., and Siemens GTAC. ITIL certification or equivalent service-management training. Experience establishing a new support operating...

of Microsoft Exchange Online, Office 365 and Teams services. ITIL experience (strongly preferred) Knowledge of networking...

certification. Information Technology Infrastructure Library (ITIL) certification. Clearance Requirement: US Citizen...

, and contact center integrations. Experience working in Agile, DevOps, or ITIL environments. Previous healthcare or large...

, Security+, A+, and ITIL preferred Working knowledge of Artificial Intelligence (AI) tools and technologies Leverage...

with ITIL processes Bachelor's degree in Information Technology, Business, or related field What You Will Be Doing: 40...

Management Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow. Follow ITIL... within a team. Knowledge of ITIL service management principles....

management, and portfolio management processes. Knowledge of ITIL, release management, and production support best practices...

with Agile methodologies, ITIL processes, or SDLC documentation is an added advantage. Work Location Onsite at the US client...

Certified Modern Desktop Administrator Associate or equivalent ITIL Foundation certification Experience with DEX...

experience integrating ServiceNow with external systems via REST/SOAP APIs ITIL Foundation certification or equivalent ITSM... and platform administration Required 8 Years ITIL Foundation certification or equivalent ITSM process knowledge...

(CCNA, CCNP, or higher). VMware certifications. ITIL Foundation or higher. Relevant cloud and infrastructure...

/Bash, Knowledge of scheduler is a must. Experience with Python scripting for automation or log parsing. Knowledge of ITIL...

, and participate in an on-call rotation using ITIL frameworks to minimize incident response times. Responsibilities Observability...: Serve as a production on-call responder using ITIL frameworks and ServiceNow; lead troubleshooting efforts, conduct deep...

of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VLANs, and general network troubleshooting Experience working within ITIL...

/ Microsoft Entra ID Azure AD Connect Microsoft Identity technologies ITIL processes VMware PowerShell automation...