reasons for Problems and/or Incidents. Good knowledge of ITIL core domains of Service, Incident, and Configuration Management... (ITIL certifications are a plus) Strong project management skills (PMP, COBIT, or other industry certification...

, and other deliverables clearly and effectively. Preferred Skills: ITIL Foundation certified or equivalent IT service management...

they are resolved in a timely manner while following ITIL best practices. Work with cross-functional teams to determine root cause... and infrastructure components such as networks, servers, storage, and cloud technologies. Experience working in an ITIL environment...

with incident management, post-incident reviews, and preventive action tracking (e.g., ITIL-aligned practices). Familiarity...

issues proactively. Ability to work independently and as part of a team. Preferred: Preferred Skills: ITIL...

and printers as needed Industry standard certifications (A+, Network+, Security+, Microsoft-related, ITIL...

or certifications or experience in Site Reliability Engineering, DevOps, Cloud platforms, or ITIL). Experience: Minimum: 7+ years...

, MDM) or VMWARE server virtualization technologies preferred Understanding of ITIL IT support methodologies preferred...

communication skills to convey issues, reports, and other deliverables clearly and effectively. Preferred Skills: ITIL...

understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage Basic knowledge of ITIL...

software environments in a fast-paced organization. ITIL, CSAM, or related certifications are a plus. We expect...

with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps/SRE Crewmember Expectations: Regular attendance...

and Experience 5+ Years IT customer support/help desk experience Working Knowledge of ITIL v3 Foundations Methodology Experience...

a 24x7x365 rotating schedule including nights, weekends, and holidays. Preferred Qualifications Certifications: ITIL...

Train Engineer (RTE), ITIL 4 Foundation Certification Clearance: Applicants selected will be subject to a security...

Systems, Computer Science, or related field Experience with API integrations Knowledge of ITIL practices and change...

. Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently manage and resolve incoming incidents...

and effectively with customers and technical personnel in high-stress situations Preferred Qualifications ITIL V3 Experience...

to access information under this program/contract. Qualifications We Prefer: - ITIL certification. - Strong focus on test...

, corporate matrixed environment. ITIL Certified and managed Recovery and resiliency programs as part of a previous role. Visa...