Technical Competency Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions... as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out...

on exp. Rate may vary] $70-$80/hr max. all inclusive C2C Mandatory Skills: SRE, GCP, Dynatrace, ITIL processes...

catalog and tools. Troubleshoot DB2 and application issues. Manage grants, privileges, and security. Follow ITIL processes...

and/or CCFH CCSP GCIH, GCED or equivalent GIAC PMP ITIL 4 Microsoft Security Operations Analyst / Cybersecurity Architect... Cloud. Working knowledge of NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices...

, Engineering, or a related field, or equivalent professional experience. Preferred Skills: ITIL v4, TOGAF, IT4IT, Agile...

successful implementation of those best practices. A strong, working knowledge of ITIL principles with emphasis on problem/incident/change...

Solutions Architect, AWS Advanced Networking, Azure Network Engineer Associate, ITIL, or comparable credentials. TECHNICAL...

successful implementation of those best practices. A strong, working knowledge of ITIL principles with emphasis on problem/incident/change...

, CompTIA A+, ITIL Foundation) preferred. Must be able to lift up to 50 lbs....

Perform incident problem change release and servicerequest management in accordance with defined SLAs and ITIL practices...

knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional. Required certification...

, and problem management processes (such as ITIL); and knowledge of applicable data privacy and security practices and laws...

, and problem-solving skills. PMP, ITIL, ServiceNow certifications . Nice to Have: Experience implementing ServiceNow...

required Preferred Certifications: 1. CompTIA A+ 2. ITIL Foundation 3. Microsoft Certified Fundamentals (e.g., Microsoft 365) Scope...

and Azure expertise. Must have proven experience managing 24x7 global cloud operations, ITIL processes, SLA governance, major... using ITIL best practices. SLA & KPIs: Monitor SLA compliance, CSAT/NPS, incident resolution times, and service performance...

required. ITIL V4 Awareness Training preferred. Proven ability to lead and mentor junior engineers in design, development...

(CSA) ServiceNow Certified Application Developer (CAD) ITIL 4 Foundation (or equivalent ITSM experience) Preferred...

scheduling, system integrations (EDI, flat files, XML, web services), ITIL incident Key responsibilities Ability to learn... grasp of SDLC and testing practice, in Agile and Waterfall delivery. Experience with ITIL incident, problem and change...

: CompTIA A+ ITIL Foundation Microsoft Certified Fundamentals (e.g., Microsoft 365)...

, service requests, and problem records through Jira Service Management (JSM), following ITIL-based service management practices... functional specifications, configuration documentation, test scripts, and process documentation. Familiarity with ITIL-based...