desk or call center environment preferred. Certifications (MCP, CompTIA A+, ITIL Foundation) preferred. Must be able...

+ years of related experience required. Bachelor’s Degree (preferred) PMP Certification (preferred) ITIL Certification...

. Preferred Qualifications Experience with IT Service Management (ITSM) frameworks and ITIL practices. Familiarity...

environments. Knowledge of ITIL processes and ServiceNow. Key Performance Indicators (KPIs) Service Availability >...

(AZ-104), ITIL Foundation, VMCE, or related certifications are preferred. Valid driver's license and ability to meet...

skills. Proven success driving complex delivery issues through analysis and resolution. Working knowledge of Scrum, ITIL..., and the Now Create methodology; Scrum and ITIL certifications are optional. Required certification: ServiceNow Certified...

/production support environment. Familiarity with ITIL-based support processes and ticketing platforms such as ServiceNow...

management. Bachelor’s degree preferred, no degree required. AND one or more of the following certifications: ITIL 4... Foundation ITIL 4 Practitioner: Release Management PMP (Project Management Professional) CAPM (Certified Associate in Project...

credentials; ITIL, Agile/Scrum, cybersecurity program delivery, IT infrastructure and zero-trust/microsegmentation knowledge...

working in a help desk or call center environment preferred. Certifications (MCP, CompTIA A+, ITIL Foundation) preferred...

under pressure, manage multiple priorities, and meet tight deadlines. Experience with ITIL processes and providing Level 2/3...

Exposure to job automation using AI assisted operations and predictive monitoring ITIL certification preferred...

Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL 4...

, CompTIA A+, ITIL Foundation) preferred. Must be able to lift up to 50 lbs....

as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution... technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations...

Excellent English communication Client-facing collaboration ITIL process discipline Willingness to support shifts/on-call...

) ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills Strong experience with server-side scripting...

System Administrator (CSA) ServiceNow Certified Application Developer (CAD) JavaScript proficiency Knowledge of ITIL...

and user access management. Experience working with ticketing systems and ITIL-based support processes....

and others. Experience in following ITIL processes and using Service Desk Ticket management applications. Chase is a leading financial...