environments 8 or more years of experience with IT service desk and ITIL frameworks 5 or more years of experience in a security...

or Certifications: PfMP PMP ITIL Prosci Agile Required Knowledge and Skills: Extensive knowledge of enterprise IT portfolio...

. Knowledge of ITIL standards and experience managing MS licensing. Knowledge of ConnectWise Manage and ConnectWise Sell...

identification and follow-up. Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently...

Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes... of ServiceNow ITAM, especially HAM Pro or Enterprise Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle...

, middleware), and data flows. Familiarity with IT service management frameworks (e.g., ITIL) and ticketing systems (e.g...

and Certifications » ITIL 4 Managing Professional; ServiceNow CIS certifications; CISA/CISM/CRISC. Education and Experience » 7... or oversee automated reconciliation between detection sources and approved changes. Solid understanding of ITIL 4 (Change...

within ServiceNow. Drive continual service improvement initiatives aligned with ITIL and SRE best practices. Collaborate with cross... in a 24x7 operational environment. Strong understanding of ITIL Incident and Problem Management processes. Hands-on experience...

corrective/preventive actions. · Participate in incident, change, and problem management processes following ITIL practices... & Disaster Recovery Solutions IT Infrastructure Monitoring Tools ITIL Process Knowledge Education Required: Bachelor...

. Proven experience in implementing and managing ITIL-based processes and frameworks. Experience with the application of ITIL...

management and ITIL processes and practices, including incident, problem, request, knowledge, service desk, and governance...

, and risk remediation Deep knowledge of enterprise change management frameworks (ITIL, SDLC, Agile/DevSecOps) Expertise... or hybrid cloud security programs Exposure to DevSecOps pipelines and automated secrets injection Certifications such as ITIL...

Service Desk Administration & Support Maintain and support ITIL-compliant service desk applications such as BOSSDesk... supporting large multi-agency ERP deployments 8 or more years of experience with IT service desk functions and ITIL frameworks...

Required: Must be able to acquire and maintain a CFTC Public Trust Preferred Skills and Experience ITIL Certification(s) PMP...

management ​Ability to align technical solutions with business objectives ​Knowledge of ITIL or other IT service management...

, CCVP). Cisco Systems certification(s) at the “Expert” level (CCIE). ITIL v3 Foundation Good understanding of the...

for replication Exposure to ITIL processes and ticketing tools Experience Certifications Experience Level 7 years of Oracle DBA...

application support needs and provide technical assistance. Apply ITIL Service Management principles across Incident, Change...

, virtualization (e.g., VMware/Hyper V), and enterprise networking technologies. - Knowledge of ITIL-based incident and operations...

, DevSecOps, or enterprise application modernization programs. Certification: PMP required; ITIL 4 Foundation preferred; Agile...