initiatives aligned with ITIL and SRE best practices. Collaborate with cross functional teams to improve communication.... Strong understanding of ITIL Incident and Problem Management processes. 3+ years of experience working with AWS cloud...

and coordinating SAP changes across teams and stakeholders, with a strong understanding of ITIL-aligned incidents, problems, and change...

Clearance Certifications ITIL certification CCNP, CCDP, or CCIE with routing and switching/Firewall load balancing Pay...

Qualifications ITIL, Microsoft 365, Endpoint Administrator, Azure, Security, or relevant industry certifications. Education...

Education and Experience * Two or four year degree Industry certifications a plus Understanding of ITIL Additional...

such as BGP and EIGRP, QoS, AAA, and cloud networking concepts; Azure experience is valued Intermediate understanding of ITIL...

to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience...

, including senior IT leadership and business stakeholders. Strong working knowledge of ITSM/ITIL practices, including incident...

Sigma, Kaizen, ITIL, or equivalent practices....

across the value stream using ISO, CMMI, Agile, Lean Six Sigma, PMBOK, ITIL and other internationally recognized process...

, Visio, PowerPoint, and SharePoint. Working knowledge of ITIL and project management methodologies. Preferred...

and clear actions. Nice to Have CCFR and/or CCFH CCSP GCIH, GCED or equivalent GIAC PMP ITIL 4 Microsoft Security..., MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices. Cybersecurity and Leadership CISSP - Certified...

. Follow ITIL processes for incident, problem, change, and configuration management. Support disaster recovery (DR) planning...

certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Key...

certifications include ITIL Foundation, Microsoft Windows Server, Linux administration, Azure fundamentals, or relevant...

, Gearset, Change Sets, or Salesforce DX. Knowledge of ITIL processes including Incident, Problem, Change, and Release...

in delivering projects and services across some of the following technologies: Managed Services: Strong background in ITIL-based...

27001/NIST-aligned security practices, and ITIL service-management processes.....

. Experience working in a help desk or call center environment preferred. Certifications such as MCP, CompTIA A+, or ITIL...

or public-facing applications. Familiarity with ITIL-based service management practices. Experience with AWS CloudWatch.... Degrees and Certifications Preferred: ITIL certification or relevant AWS certification may be beneficial, but neither...