with incident management, post-incident reviews, and preventive action tracking (e.g., ITIL-aligned practices). Familiarity...

. Knowledge of Workday ancillary products and partners (e.g., PRISM, Adaptive, WSS, Kainos, Evisort). ITIL 4.0 Practitioner...

and effectively with customers and technical personnel in high-stress situations Preferred Qualifications ITIL V3 Experience...

indicators to ensure the Team is operating efficiently and address areas of concern. This position works within the ITIL... timelines required to complete service is required. An understanding of ITIL aligned best practices is required. Experience...

, and performance management Experience with enterprise IT service management tools (e.g., ServiceNow) Knowledge of ITIL... Certified Implementation Engineer - NCIE) ITIL Foundation (or higher) Cloud certifications (AWS or Azure) Networking or voice...

for maintaining and managing Configuration Management Database (CMDB) records, supporting ITIL-based configuration management.... The ideal candidate will have experience with ServiceNow, Configuration Management, IT Service Management (ITSM), and ITIL...

and remote users ITIL framework familiarity Relevant certifications: Microsoft (MD-102, Endpoint Administrator Associate...

, 22301, NIST, ITIL, etc.) Experienced with GRC Risk Management tools, and related interfaces (ServiceNow...

, corporate matrixed environment. ITIL Certified and managed Recovery and resiliency programs as part of a previous role. Visa...

- Knowledge of Navy Federal operations, policies, and procedures Desired - Knowledge of ITIL (Information Technology...

, and other deliverables clearly and effectively. Preferred Skills: ITIL Foundation certified or equivalent IT service management...

management ​Ability to align technical solutions with business objectives ​Knowledge of ITIL or other IT service management...

) Able to influence stakeholders Willingness to travel Familiar with major security frameworks (ISO, NIST, CIS, PCI, ITIL...

of IT support services during complex global acquisitions. Strong familiarity with ITIL frameworks, FreshWorks (or similar...

. ITIL Foundation Certificate. WHAT WE OFFER SITA’s workplace is all about diversity, many different countries...

via SCCM Experience with service ServiceNow reporting/ITIL service management framework....

, middleware), and data flows. Familiarity with IT service management frameworks (e.g., ITIL) and ticketing systems (e.g...

certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL Foundation are desirable.) Security...

Library (ITIL) or obtain such certification within two (2) years of entry into this classification. Incumbents in the IT... department will be required to re-certify in new versions of ITIL within two (2) years of the date of acceptance of that version...

for interfaces, SAML connectivity, batch processing, and system issues Participate in ITIL-based service operations and incident... 10+ years of experience with PeopleSoft (FSCM/HCM), PeopleTools, SQL, and Oracle 8+ years of ITIL service desk...