for each division within their ITIL processes to manage Coupa related incidents, enhancements and requests ensuring SLAs...

and operational protocols (like ITIL) Physical: Ability to lift 50+ lbs and work on ladders or under raised floors. Technical...

, incident response and change management ( ITIL experience ) Have experience with compliance and vulnerability management...

, and change management via ITIL/ServiceNow with clear SLAs/OLAs and root-cause eradication and transparent communications to site... environment (instrument PCs, controllers, data systems) and ITIL aligned ITSM (ServiceNow, Jira). Strong understanding...

, and organizing resources for maximum efficiency. The candidate must possess a strong understanding of the ITIL framework...

Coordinate with vendors and third-party service providers as needed Ensure adherence to SLAs and ITIL processes (incident..., and application-related issues Good understanding of ITIL processes (incident, problem, change management) Strong communication...

Coordinate with vendors and third-party service providers as needed Ensure adherence to SLAs and ITIL processes (incident..., and application-related issues Good understanding of ITIL processes (incident, problem, change management) Strong communication...

deep technical troubleshooting skills with a solid understanding of ITIL frameworks and project management, ensuring.... Service Excellence: Apply ITIL-based workflows to maintain organized service delivery and high standards of operational...

and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills including EDI...

. Experience with Service Portal / Employee Center customization. Solid understanding of ITIL processes and HR service workflows...

Coordinate with vendors and third-party service providers as needed Ensure adherence to SLAs and ITIL processes (incident..., and application-related issues Good understanding of ITIL processes (incident, problem, change management) Strong communication...

of ITIL principles and event management best practices. Experience: 5+ years of experience with IBM Netcool/Omnibus. 3... architectures and REST APIs. Experience with IBM Cloud Pak for AIOps. ITIL certification preferred. Skills: Event management...

technologies (Powershell, Bash, Python) Enterprise Monitoring Tools for infrastructure and applications ITIL Foundations...

, etc.), Azure services monitoring APM/OpenTelemetry, Terraform/Bicep, ITIL knowledge Certifications (Azure, SolarWinds, ITIL...

Banking or Asset Management) ITIL (service delivery) Salesforce support knowledge Responsibilities: The frequency...

Support. This should include a plan for minimum experience levels and relevant certifications (e.g., CISSP, ITIL). IT...

. Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript). Working knowledge of the ITIL framework. Expert...

& wireless) Experience with Microsoft Teams & Zoom meeting management Excellent communication and customer support skills ITIL...

. Knowledge of CI/CD pipelines, DevOps practices, and ITIL processes. Experience integrating monitoring with tools like Grafana...

, ITOM, and CSM organizational structures. In-depth experience implementing Core ITIL Process modules: Incident, Problem... Certified Application Developer. Strong ITIL knowledge. Soft Skills: Excellent written and verbal communication skills...