Configure Q0S Work with cross-functional teams (server, application, security teams) Exposure to ITIL process Document...

business. The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform expertise... for each change. Risk & Compliance Ensure change management practices align with ITIL best practices and internal IT governance...

for application-related issues. Ensure alignment with ITIL-based incident, problem, and change management processes. Performs... working with ticketing tools (ServiceNow, Jira) Knowledge of ITIL processes....

/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL...

. Excellent communication skills. Preferred Certifications: CompTIA A+ Microsoft MD-102 ITIL Foundation For applications...

in large enterprise environments with thousands of endpoints ITIL or Microsoft certifications are a plus MECM/SCCM WSUS...

monitoring (call volume, queue wait times, abandon rates), and basic ITIL procedures. Cloud & Infrastructure: Basic...

initiatives. Ensure compliance with ITIL Incident, Problem, and Change Management processes. Required Skills Strong..., Incident Management, and Root Cause Analysis (RCA). Good understanding of the ITIL framework. Strong analytical...

for reporting and analytics. ITIL Foundations: Knowledge of ITIL frameworks and IT service management principles. Quality...

ITIL Foundation ERP/EAM product certification PMP for technical leadership assignments Required skills Technology...

, REST Messages, and Scheduled Jobs. Strong understanding of ITIL Configuration Management, Asset Management, and Change...-Mover-Leaver processes. ITIL Foundation certification or equivalent ITSM knowledge. Experience in pharmaceutical...

, ITOM, ITAM, HRSD, IRM, Financial Planning. Strong experience with CSDM, CMDB, Service Portal, Flow Designer, and ITIL...

and map user needs. - (Preferred) Use Business Objects for reporting and analytics. - (Preferred) Apply ITIL foundations...

of ITIL processes, change management, problem management, and production support best practices. Nice to have skills...

Operations fundamentals and principles (ITIL, MOF, OLA/SLA, etc.). Project or program management experience and certification...

data, trading, access), and resolution tracking. Follow ITIL processes, with focus on incident prioritisation aligned...

A+, Network+, Microsoft MCP, or similar Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow...

and Maintenance agreements are in place for all IT Equipment. Nice to Have: ITIL knowledge preferred. A+ Certification. Network...

and Experience Certified SCRUM Master Information Technology Infrastructure Library (ITIL) certification #AR #NSS Posted...

. Microsoft 365 Fundamentals certification. Microsoft Endpoint Administrator certification. ITIL 4 Foundation certification...