and servicerequest management in accordance with defined SLAs and ITIL practices Optimize Redshift clusters SparkEMR workloads storage...

working in a help desk or call center environment preferred. Certifications (MCP, CompTIA A+, ITIL Foundation) preferred...

such as OMS and SCADA. Good knowledge of ITIL processes and experience in support activities. Knowledge of ITIL tools...

, and other associated systems such as OMS and SCADA. Good knowledge of ITIL processes and experience in support activities. Knowledge... of ITIL tools like ServiceNow Communicate effectively with sponsors, stakeholders and team members. Reports on project...

Service Management (ITIL) processes, metrics, and KPIs o Solid understanding of modern web technologies, including HTML, CSS... and Health & Safety) o AI (Now Assist, AI Agent, and Agentic Workflow) o AI Control Tower Certifications o ITIL v2 or V3...

and must have excellent oral and written communcaiton skills Experience with Microsoft SCCM and JAMF a plus MCP and or ITIL certifications...

/SQL. & Java, Unix/Linux, shell scripts & batch scheduling, system integrations (EDI, flat files, XML, web services), ITIL... grasp of SDLC and testing practice, in Agile and Waterfall delivery. Experience with ITIL incident, problem and change...

Infrastructure Library (ITIL) principles Experience leading technical teams or leading projects AWS Certification Experience...

to have): CompTIA Network+, CCNA, or ITIL Foundation....

ITIL Foundations V3 or higher certification...

/A+ or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change...

Owner (POPM) SAFe Program Consultant (SPC) ITIL Foundation or higher Knowledge, Skills & Abilities Advanced...

: Associates in IT Network+ Certification, Security+ Certification, ITIL Certification...

Suite. Azure or Hybrid Cloud Exposure. ITIL Framework Knowledge. Monitoring Tools (vROps, SCOM, SolarWinds... Technology, or a related field. VMware VCP/VCAP certification preferred. Microsoft certifications preferred. ITIL Foundation...

working in a help desk or call center environment preferred. Certifications (MCP, CompTIA A+, ITIL Foundation) preferred...

) certification. ServiceNow Implementation Specialist certifications CMDB, ITSM, ITOM, ITAM ITIL Foundations V3 or higher...

-solving skills, with the ability to think strategically and drive innovation. Relevant certifications (e.g., ITIL, CISSP...

Education and Experience * Two or four year degree Industry certifications a plus Understanding of ITIL Additional...

. Maintain technical documentation and follow ITIL incident management processes. Communicate effectively with end users and IT...

environment. Familiarity with ITIL-based support processes and ticketing platforms such as ServiceNow. Ability to analyze...