: Communication, ITIL Fundamentals, Project Planning, Technical Writing, Training Content Certifications: None Experience: 5... in documentation. Familiarity with Agile or ITIL frameworks, as related to technical writing. Preferred Qualifications...

or Solution Architecture) ITIL® v4 Foundation or higher Microsoft Azure Solutions Architect Expert AWS Certified Solutions...

, and industry best practice (cGMPs, GAMP,ITIL,PMI). Maintains a safe work environment and performs work in accordance with site...

(KPIs). Implement and enforce ITIL-aligned service management practices and CMMI Service Delivery processes to ensure... Experience with CMMI Level 3, ISO 9001:2015, and CMMC Level 2 Preferred Skills: Master's preferred TS/SCI preferred ITIL...

Background Investigation (BI). Preferred Qualifications ITIL v4 Foundation certification. HDI Support Center Manager...

one, with ability to obtain Top Secret/SCI (SSBI eligible) Desired Qualifications and Skills: HDI Certification or ITIL 4...

Qualifications HDI Support Center Team Lead or similar certification. ITIL Foundation certification. Experience using...

, etc.) Experience with cloud migration or modernization efforts Preferred certifications: Security+; CCNA; RHCE; ITIL v4...

candidate is a seasoned service desk leader with strong experience in ITIL‑aligned operations, government contracting... oversight for a 24x7 Technology Service Desk operation. Ensure service desk processes and services align with ITIL and HDI...

a CBP Background Investigation (BI). Preferred Qualifications HDI Support Center Team Lead certification. ITIL...

, Sunflower, or other enterprise-level inventory software). Knowledge of ITIL principles for IT Asset Management (ITAM...

Investigation (BI). Preferred Qualifications HDI Quality Assurance Reviewer or similar quality‑focused certification. ITIL...

federal government or CBP Tier II support experience. ITIL Foundation certification. Equal Opportunity Employer...

, TOGAF, ITIL, or related credentials are helpful Strong attention to detail in technical, documentation-heavy, and client...

, or ITIL methodologies is desirable. Excellent adaptability, organization, and communication skills. Experience...

(e.g., Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL... network security practices. Applying ITIL or equivalent Change Management Installing, configuring, and troubleshooting LAN...

. Experience and/or knowledge of FMEA, ITIL, COBIT, ISO, and Project Management Methodologies Project management experience...

. Required Certifications PMP (Project Management Professional) CSM (Certified Scrum Master) ITIL-F (ITIL Foundation) Technologies...

tools (ServiceNow or similar) Batch jobs, schedulers, or background services GIRA and AUTOSYS Understanding of ITIL-based...

Architecture. Apply Agile, Scrum, and DevSecOps methodologies to improve delivery cadence and operational agility. Leverage ITIL... management experience, including 3+ years in a federal contract environment. Experience with ITIL-based service management...