' experience CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience AWS... operations or cloud service environments within DoD or Intelligence Community customers Familiarity with ITIL frameworks...

. Document configuration changes, workflows, business rules, and support procedures. Follow ITIL-aligned incident, problem... Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures...

. ITIL Standards: Participate and adhere to defined ITIL standards for incident, request, and change management. On Call...

in Salesforce (Sales/Service/Experience Cloud, Platform, integrations). Experience with service management practices (ITIL-aligned..., cloud infrastructure, or a related field preferred. Examples may include ITIL Expert, AWS Certified Solutions Architect...

. Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT... tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal...

business. The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform expertise... identified for each change. Risk & Compliance Ensure change management practices align with ITIL best practices and internal...

to troubleshoot and resolve problems with existing applications. Knowledge of IT Infrastructure Library concepts (ITIL). Experience... practical application of ITIL Management processes. Skill in office productivity application support. Ability to develop...

; or equivalent relevant work experience Preferred ITIL v4, CompTIA Security+, Microsoft Certified: Security Administrator...

and operational efficiency. Drives enterprise-wide ITIL adoption and service management maturity initiatives to standardize processes...

Knowledge of HITRUST CSF, NIST 800-83 cyber security framework, PCI, HIPAA, HITECH, COBIT, ISO 27001/2, and ITIL 3 Familiarity...

, or operational transformation initiatives. A minimum of three (3) years of experience with ITIL-based ITSM processes, including...

, or operational transformation initiatives. A minimum of three (3) years of experience with ITIL-based ITSM processes, including...

processes and innovations. Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL... certifications a plus (e.g., ITIL, CSM, AWS) Proven experience analyzing code for non-standard practices, errors, and security...

Library (ITIL) The Open Framework Group (TOGAF) Six Sigma Project Management Professional (PMP) AI Certification...

A+ or ITIL Foundation are desirable. Experience in the financial services industry is a plus. Compensation Expectations...

service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate... excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies...

across primary and alternate data centers. - ITIL 4 Foundation (or equivalent) with strong incident, problem, and change management... discipline. - CCNP Data Center - NetApp Certified Data Administrator (NCDA) - ITIL 4 Foundation...

Familiarity with ITIL service management practices and how automation fits into incident and service request lifecycle...

and organizational abilities Experience with project management methodologies (Agile, ITIL preferred) Proficiency in project management...

Certified Scrum Master (CSM) or Agile certification ITIL Foundation certification Our highly competitive compensation...