solving skills with the focus on customer service (internally and externally) Nice-To-Haves: ITIL Foundations...

agility. Leverage ITIL, PMP, and other engineering/management frameworks to standardize processes and improve service quality... with ITIL-based service management, incident/problem/change/configuration processes. Experience with Agile based teams...

equity and transparency laws. The Technology Service Operations group utilizes ITIL methodologies, which is the concept... Strong technical knowledge of Windows, Apple, Networking, Applications, mobile, and telephony systems Understanding of ITIL Service...

network changes following ITIL-based change management and best practices Partner with vendors, service providers, and data...

layers Implement network changes in accordance with ITIL-based change management processes Support and maintain network...

(or equivalent) ITIL v3 Foundations ISC2 CISSP Required Skills: DoD Architecture Framework and other key DoD network...

fundamental principles of ITIL, HIPAA, HiTech, & HiTRUST. Familiarity with Asset Management techniques and practices...

Architecture. Apply Agile, Scrum, and DevSecOps methodologies to improve delivery cadence and operational agility. Leverage ITIL... management experience, including 3+ years in a federal contract environment. Experience with ITIL-based service management...

or higher education environment is highly preferred. Preferred: Master\'s Degree in a technical or management field. ITIL...

, and designing complex integrations using REST and SOAP APIs. You understand ITIL processes and have experience working in Agile...

design Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management Preferred... Qualifications ITIL Foundation Certification ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist...

(ITSM tools and/or CMMS systems), Initiate incident management ITIL process in case of issues; handle first level... applications, databases, application servers, web servers, client installations. ITIL foundation v3 or v4 certification...

environments. Active PMP certification. ITIL Foundation certification or demonstrated knowledge of ITIL-based service management...

Administrator Associate Experience with SolarWinds Platform, BMC Remedy, and NetApp storage. ITIL v4 Foundations certification...

. Familiarity with ServiceNow workflows and ITIL-based support models. Scripting experience in Python or PowerShell for automation...

, or Senior Project Manager PMP or equivalent Project Management Certification ITIL Foundation knowledge Strong technical...

: ITIL-based Configuration Management process design and operation (CM plans, CI scope/classification, naming standards..., CI lifecycle/status, baselines, and controls) and ITIL-aligned Change and Release Management execution within ServiceNow, including...

+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification Experience with SSO, MFA, RBAC, provisioning...

requirements Manage response procedures for end-user requests, issues, escalations in line with ITIL standards and industry...

Certifications (Preferred) CISSP, CISM, or CISA ITIL Microsoft, cybersecurity, or cloud certifications Leadership and Soft...