, and best practices adherence Certifications: ITIL Foundation (or higher) Freshworks certifications (if available) 3-7+ years... is a strong plus) Strong understanding of ITIL framework Experience with workflow automation and scripting (APIs, REST integrations) Ability to work...
, and resolutions thoroughly in accordance with ITIL and company standards Assist with scheduled maintenance activities and change... tools and ticketing systems Preferred: Experience in a Managed Service Provider (MSP) environment Familiarity with ITIL...
Principal Solutions Architect (Remote)
but not required. Non-technical certifications (PMP, ITIL) are not weighted. Communication & Soft Skills: Excellent oral and written...
Credence ⚡ ⚡ Sun, 26 Apr 2026 22:38:07 GMT