), Active Directory, ITIL, and Server hardware Possess an energetic, self-starting mentality with value placed on integrity...

is a plus. Experience working in environments that utilize formal Change Management and ITIL concepts is preferred. Quality of Work...

Experience supporting SWFT and/or FTS systems Prior Tier 3 or escalation‑level support experience Exposure to ITIL‑based...

enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate...

remain supported Executing ITSM/ITIL processes to ensure ongoing stable operations and alignment with SLAs...

of PII compliance and confidentiality standards. Certifications such as Scrum, ITIL, or Six Sigma. About IQVIA Digital...

Knowledge of IT Service Management (ITSM) frameworks such as ITIL. PROSCI or ACMP Change Management certification Quick Link...

Analytics ITIL certification is a plus...

environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent...

logic and automation using Glide scripting languages, such as Glide scripting and ServiceNow APIs Knowledge of ITIL...

to ITSM/ITIL processes and SLA commitments Coordination & Leadership Coordinate day-to-day team activities... presenting to leadership Knowledge of ITSM/ITIL processes Compliance & Required Training UDAAP Gramm-Leach-Bliley Act...

, and change management via ITIL/ServiceNow with clear SLAs/OLAs and root-cause eradication and transparent communications to site... environment (instrument PCs, controllers, data systems) and ITIL aligned ITSM (ServiceNow, Jira). Strong understanding...

transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity...

, CIS Benchmarks Enterprise IT Practices ITIL-based incident, change, and problem management Documentation standards...

understanding of ITIL v4, enterprise service management, and digital workflows Experience leading large, multi domain, global... ServiceNow programs Preferred/Good to Have ITIL v4 (Foundation or higher) where not already mandatory. ServiceNow Micro...

. Familiarity with IT architecture methodologies (e.g., TOGAF) and service management processes (ITIL). Demonstrated ability...

of Navy Federal operations, policies, and procedures Desired - Knowledge of ITIL (Information Technology Infrastructure...

Coordinate with vendors and third-party service providers as needed Ensure adherence to SLAs and ITIL processes (incident..., and application-related issues Good understanding of ITIL processes (incident, problem, change management) Strong communication...

concepts to diverse audiences and provide clear documentation. A solid understanding of fundamental IT operations and ITIL...

within the Travel, Transport, Logistics & Hospitality industry. Familiarity with ITIL frameworks and service management...