to ITSM/ITIL processes and SLA commitments Coordination & Leadership Coordinate day-to-day team activities... presenting to leadership Knowledge of ITSM/ITIL processes Compliance & Required Training UDAAP Gramm-Leach-Bliley Act...
, and change management via ITIL/ServiceNow with clear SLAs/OLAs and root-cause eradication and transparent communications to site... environment (instrument PCs, controllers, data systems) and ITIL aligned ITSM (ServiceNow, Jira). Strong understanding...
understanding of ITIL v4, enterprise service management, and digital workflows Experience leading large, multi domain, global... ServiceNow programs Preferred/Good to Have ITIL v4 (Foundation or higher) where not already mandatory. ServiceNow Micro...
Coordinate with vendors and third-party service providers as needed Ensure adherence to SLAs and ITIL processes (incident..., and application-related issues Good understanding of ITIL processes (incident, problem, change management) Strong communication...
Service Desk Analyst
), Active Directory, ITIL, and Server hardware Possess an energetic, self-starting mentality with value placed on integrity...
Crossfuze ⚡ $19 per hour ⚡ Wed, 29 Apr 2026 23:35:03 GMT