Job ID: SC-11294 (99090615) Onsite/Local SC Govt PM (PMP/ITIL/CAPM) with ITSM, ServiceNow, accessibility, security... administration, information systems, public administration, project management, communications, or related field preferred. ITIL...

Service Desk Manager (ITIL 4 Certified) Location: Washington, DC Work Authorization: US Citizen Job Summary... & Qualifications  Strong practical experience with ITIL 4 Framework (Service Operation focus)  ITIL 4 Foundation Certification...

management experience, with experience delivering 2-3 end-to-end ITSM implementations in ServiceNow. PMP, ITIL, or ServiceNow...

Leader (ITIL Expert) Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization... strong ITIL judgment, deep automation acumen, and the ability to influence across global technology teams. What You’ll...

Job Summary: The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for ...

to the sales process. Basic understanding of API and REST. Basic knowledge of database architecture. Experience in ITIL...

, MDM) or VMWARE server virtualization technologies preferred Understanding of ITIL IT support methodologies preferred...

identification and follow-up. Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently...

of ITIL or general IT service design principles. Communication: Exceptional written and verbal communication skills with the... (Snowflake, HEX, Power BI) to build executive dashboards. Certifications: ISM, ITIL, or similar certification strongly preferred...

. Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems. Strong familiarity with ITIL standards... and available to go onsite to customer locations as needed. Desired Skills ITIL training or hands-on experience. Experience...

Role 801 Advanced Level Certification PMI Certification such as PgMP or PMP Certification ITIL 4 Foundation...

and follow-up. Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently manage...

(ITIL processes) Manage incidents, service requests, problem and change management ensuring SLA compliance and optimized...

. Knowledge of ITIL standards and experience managing MS licensing. Knowledge of ConnectWise Manage and ConnectWise Sell...

Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes... of ServiceNow ITAM, especially HAM Pro or Enterprise Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle...

corrective/preventive actions. · Participate in incident, change, and problem management processes following ITIL practices... & Disaster Recovery Solutions IT Infrastructure Monitoring Tools ITIL Process Knowledge Education Required: Bachelor...

Service Management (ITSM) to include Information Technology Infrastructure Library (ITIL) practices/ Strong written...

and adherence to ITIL-based processes, including incident, request, problem, and change management. The position partners closely... and service delivery operations across multiple locations or teams. Strong understanding of ITIL processes, service performance...

, ITIL, Monitoring Tools, System Monitoring, Log Analysis, Outage Management, Change Management, Technical Support, Hardware...

software environments in a fast-paced organization. ITIL, CSAM, or related certifications are a plus. We expect...