required. Additional certifications such as CSM (Certified Scrum Master), ITIL, or equivalent are strongly encouraged Bachelor's or Master...

and Experience 5+ Years IT customer support/help desk experience Working Knowledge of ITIL v3 Foundations Methodology Experience...

, Linux). Knowledge of quality and organizational frameworks such as 5S and ITIL is a plus. Posting information Work...

Certification, such as PgMP or PMP Certification ITIL 4 Foundation and Managing Professional Framework Certification Nice...

with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps/SRE Crewmember Expectations: Regular attendance...

Automotive,). Experience supporting enterprise applications and remote users Technical certifications (CompTIA, Microsoft, ITIL...

or front-line customer support experience Desired - Knowledge of ITIL (Information Technology Infrastructure Library) Desired...

, now or at any time in the future. Preferred: Certification(s) in relevant platforms or technologies preferred (e.g., ITIL, Microsoft... project teams focused on application implementations or process improvements. Understanding of ITIL or similar IT service...

Associate ITIL Foundation Key Competencies Excellent customer service and communication skills Problem-solving...

functions and ITIL frameworks Preferred Qualifications Experience supporting CPA legacy statewide financial systems...

Systems, Computer Science, or related field Experience with API integrations Knowledge of ITIL practices and change...

, and other deliverables clearly and effectively. Preferred Skills: ITIL Foundation certified or equivalent IT service management...

Service Desk Administration & Support Maintain and support ITIL-compliant service desk applications such as BOSSDesk... supporting large multi-agency ERP deployments 8 or more years of experience with IT service desk functions and ITIL frameworks...

degree or higher in IT or related field Common Industry Certifications including but not limited to MCTS\MCITP\MCP, A+, ITIL...

Technology Infrastructure Library (ITIL) managed services context Bachelor's degree from an accredited college/university...) or other related cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred Clear...

environment Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL...

. Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently manage and resolve incoming incidents...

with ITIL best practices Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support...

thinking, analysis and problem solving skills Understand fundamentals of project management, SDLC, ITSM, and ITIL process...

with subcontractors and teammates. Shipley, APMP, PMP, ITIL, CSM, SAFe, or relevant DoD acquisition/capture/proposal training....