, analytical, and problem-solving skills. ITIL Foundation, CompTIA A+, Network+, Microsoft, or other relevant technical...

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop...

& Process Governance Ensure adherence to SLAs, ITIL change management, and triage workflows Follow RACI model for ownership... issues and trace root causes Communication Clear technical and business communication Process Discipline Familiar with ITIL...

Network Manager should also be proficient in network automation, ITIL processes, major incident management, change governance...

Managed services leadership Strong executive communication ITIL and operational governance Utility/industrial experience...

within ServiceNow Agile and ITIL methodologies Certifications (Preferred) ServiceNow Certified System Administrator (CSA... Discovery ITIL Foundation / Managing Professional Agile/Scrum Certification Roles & Responsibilities Key Responsibilities...

with ITIL-based incident, problem, and change management processes. Exposure to scripting or automation tools (e.g., Python...

, ServiceNow (ITIL) knowledge and potentially On-Call rotation. User Support o Issue resolution and support for all M365 services...

Experience working in enterprise environments with multiple vendors Familiarity with ITIL processes (Incident, Problem, Change...

monitoring, documentation, ServiceNow (ITIL) processes, and participation in an on-call rotation as needed. User Support...

through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation. User Support...

. Certifications Desired CCNP Enterprise or Data Center preferred CCIE Enterprise Infrastructure or Data Center a plus ITIL Foundation...

expertise in ITIL best practices , Jira Service Management (JSM) , and ITSM process transformation. Experience with ITSM... preferred. Key Responsibilities Lead the implementation and continuous improvement of ITSM processes aligned with ITIL...

Certification (Campus Solutions or related modules) Oracle Cloud / PeopleSoft Technical Certifications ITIL Foundation...

. Understanding of ITIL processes, operational resilience, compliance, and audit controls. Strong troubleshooting, analytical...

Professional, ITIL Certification(s), or CCNA/P Current AWS/Azure Certifications preferred but not required Familiarity...

Certified IdentityIQ Engineer and/or Ping Identity Certified Professional. 4 Years (Preferred) - Familiarity with ITIL, NIST...

such as Flow Designer, Integration Hub, and REST SOAP APIs. Familiarity with ITIL processes and frameworks. Strong problem...

(WFM) concepts, SLAs, KPIs, performance monitoring (call volume, queue wait times, abandon rates), and basic ITIL...

. Familiarity with network monitoring and troubleshooting tools. Good understanding of change management and ITIL processes...