(state AG, DFS, CFPB, or equivalent). Experience with claims/ticketing systems (e.g., Zendesk) and SQL or Excel-based...

systems (like Zendesk, Salesforce, or Intercom). - Ability to speak more than one language (Spanish, French...

., ServiceNow, JIRA, Zendesk) Certifications such as ITIL, PMP, or life safety security industry certifications Experience...

with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is desirable...

(Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) Enable omnichannel...

as needed. Knowledge of call center metrics and KPIs. Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar...

phone calls and tickets through CRM Software (Zendesk) during working hours. Other tasks and projects as assigned...

onboarding and support Use CRM and sales automation tools (e.g., Salesforce.com, 6Sense, Pardot, Zendesk) to manage pipeline... with sales automation platforms such as Salesforce.com, 6Sense, Pardot, or Zendesk Proven ability to navigate complex sales...

systems, such as Zendesk, preferred. Strong verbal, written, and interpersonal communication skills. Proficiency...

with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is preferred...

Experience using CRM and customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom... Live chat platforms and ticketing systems CRM software (Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom...

enterprise SLAs, incident response, and customer support operations. Hands-on experience with Zendesk, Zoho Desk, Salesforce...

as needed. Knowledge of call center metrics and KPIs. Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar...

a significant plus), DocuSign, Zendesk, NetSuite, and contract lifecycle tools. Exceptional attention to detail with a proven...

) and other common SaaS tools such as Jira, CSI, SFDC and Zendesk. Practical exposure to evaluating the transparency, explainability...

) and other common SaaS tools such as Jira, CSI, SFDC and Zendesk. Practical exposure to evaluating the transparency, explainability...

of ITSM platforms such as ServiceNow, Zendesk, Jira Service Management, or equivalent tools. Drive continuous improvement... such as ServiceNow, Zendesk, Jira Service Management, or equivalent. Experience coordinating cross-functional technical teams...

or remote customer service experience Familiarity with help desk software (Zendesk, Freshdesk, Intercom, LiveChat) Experience...

from customers to offer support. Answer support tickets to help customers and free trials using Zendesk. Educate customers...

collaboration Responsibilities Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards Troubleshoot.... Zendesk, Jira), and data visualizations (e.g. Mode) Preferred: 6+ months of experience supporting technical projects...