system workflows across the Policy Management System (PMS), Close.io, and Zendesk in partnership with Sales, Service...

for infrastructure teams is a plus. Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk...

fundamentals, and SQL Server or Oracle databases. Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk...

. Proficiency with Microsoft Office, Google Workspace, Zoom, Microsoft Teams, CRM platforms (Salesforce, HubSpot, Zendesk...

with Salesforce and Zendesk a plus This position has an annual base salary range of $58,000 to $62,000 USD. This position...

in email, phone, chat, and social media support. Must have experience with Zendesk or a similar Customer Relationship Management (CRM...

tools like browser developer tools/console, Postman (or similar), and structured ticketing systems (e.g., Jira, Zendesk...

volume experience Zendesk Agent and Admin experience Explicitly not required Engineering or data science background...

& Tooling: Zendesk, Jira, Confluence, SumoLogic, Looker Additional Information Submit today and get started...

). Experience using ticketing systems is a plus (Zendesk). Ability to communicate verbally and in writing, tailoring the message...

to have Experience selling into or from the implementation and services space (e.g., Salesforce, ServiceNow, or Zendesk deployment shops...

to the proper point of contact Manage and organize authentication Zendesk inbox Track post corrections found...

order issues Manage un-batchable report and investigate orders Manage ZenDesk Tickets Assist Customer Service...

., ServiceNow, JIRA, Zendesk). • Excellent problem-solving skills and the ability to troubleshoot complex technical issues...

. o Freshdesk or Zendesk experience highly preferred. Excellent communications skills (written and verbal) in explaining tough...

. Proficiency with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software. Experience with healthcare IT...

systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows. Working knowledge of version control tools...

improvements and improve team efficiency. Support Zendesk/help center updates, including macros, templates, and customer-facing..., and support workflows. Experience with Zendesk or similar customer support platforms preferred. Excellent communication...

policies. Document service interactions in the Zendesk system for quality and reporting purposes (within approved limits... and others. Work with Program Manager and technical advisor to implement service map on program’s website using Zendesk platform...

fundamentals, and SQL Server or Oracle databases. Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk...