. Responsibilities Support global customers across multiple channels, including Zendesk, social media, and other communication... languages are a plus Strong experience with Zendesk, social media platforms, and other customer communication tools Solid...

systems (e.g., ServiceNow, Jira, Zendesk) * Exposure to networking concepts (TCP/IP, DNS, DHCP) Interest in cybersecurity...

mindset Experience with ticketing and CRM systems (e.g., Zendesk, HubSpot, Wrike, Jira, ServiceNow) Strong understanding...

management tools (Quest KACE, ManageEngine) Zendesk help desk Networking & Operational Collaboration Support infrastructure...

to customer requests through Zendesk and email with professionalism, urgency, and clarity Troubleshoot product, user, and data... on-site in San Antonio, Texas Qualifications Experience with Zendesk or a similar ticketing platform Experience...

Directory / Intune / endpoint management experience Ticketing system experience (Freshservice, Jira, Zendesk, etc.) Scripting...

will have significant experience in customer service or related role Knowledge of Netsuite, Zendesk, and Elastic Path systems...

, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems Comfort reading and preparing...

, procurement, expense systems, or admin coordination Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta...

, knowledge base authoring, CSAT analysis, or QA processes Familiarity with support platforms such as Zendesk, Intercom...

Monitors queues for new case assignments using tools such as Salesforce.com and Zendesk. Utilize Salesforce.com application...

, DHCP). Preferred Qualifications Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools...

Omnichannel strategy & operations: Design, implement and govern the omnichannel customer support model using Zendesk as the single... employees or external vendors. Practical experience administering Zendesk (or comparable enterprise ticketing platform...

environments. Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows. Working...

. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical facility, including UPS...

for inbound support requests via Zendesk Resolve routine issues including password resets, account updates, and system... support workflows in Zendesk to improve efficiency and consistency Identify patterns in support volume and escalations...

Familiar with tools like Zendesk, EMRs, scheduling platforms, and HIPAA/insurance basics Reliable internet and a quiet...

(e.g., Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management...

for both technical and executive audiences. Experience with modern ticketing systems (e.g., Zendesk). Working knowledge of web... supporting low‑code platforms and process/workflow automation in enterprise environments. Proficiency using ZenDesk to manage...

from customers received via email or phone using Zendesk with exceptional attention to detail. Achieve and maintain key metrics... Support experience Experience with CRM systems. Former use of a ticketing system such as Zendesk, Intercom, Freshdesk...