-on experience with Email Management (Google Workspace, Outlook, etc.) and basic familiarity with helpdesk software (e.g., Zendesk...

functionality. Assignment and Updating Zendesk Tickets (5%) Assign tickets to other team members to spread workload evenly among... users Use provided issue tracking software (Zendesk), knowledgebase, and other resources to resolve and process requests...

phone and email. Provide end-user application support via Zendesk platform. Partner with Operations to ensure training...

needs Serves as a first point of contact for employee and manager inquiries via HR ticketing systems (e.g., Zendesk...

. Experience working with Enterprise companies with a customer-centric approach. Experience using Jira and Zendesk. Excellent...

and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills and the ability...

adopt new workflows or systems (change management) Experience with Intercom, Zendesk, or similar support platforms...

and restriction Collaborate with the offshore execution team to address Zendesk tickets and implement corrective actions, ensuring...

such as Salesforce, Zendesk, Qualtrics, or Medallia. Certifications in Customer Experience (e.g., CCXP) or related disciplines...

in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk). Diagnose and resolve common technical issues including...

Experience working with Zendesk or a similar CRM system Appreciation for the outdoors Coachable, empathetic mindset Ability...

such as document uploads, user profile updates, announcements, and Zendesk ticket submissions Proofread, upload, attach, and archive...

experience at a payments, fintech, or developer-tools company Experience with support ticketing platforms (Pylon, Zendesk...

phone and email. Provide end-user application support via Zendesk platform. Partner with Operations to ensure training...

to the proper point of contact Manage and organize authentication Zendesk inbox Track post corrections found...

strategy, administration, optimization, and evolution of our support technology stack-including Zendesk, Ada, Sierra... primary owner for Zendesk, Ada, Sierra, and supporting Customer Care technologies. Define and execute the technology roadmap...

and coordination skills. Preferred Experience working with Zendesk, service management software, or ERP systems. Background...

support technology platforms, including CRM, ticketing, chat, and analytics tools such as Zendesk, Salesforce Service Cloud...

, and project-related tickets using Zendesk, ensuring timely resolution and adherence to established service level agreements (SLAs... with Zendesk (or a comparable ticketing/service desk platform), including ticket management, queue monitoring, and reporting...

goals. What You'll Accomplish Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand...