like HubSpot, AirCall, or Zendesk a strong plus) Strong working knowledge of CX KPIs, metrics, and best practices Proven ability...

Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don't expect candidates to arrive as experts in every tool... disputes. Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk...

competing priorities and tasks Familiarity with JIRA, Zendesk, and TestRail Willing to learn and share your knowledge...

, Zendesk, Jira, PagerDuty, AI platform tooling). Analytical & Operational Expertise: Demonstrated ability to build, analyze...

— you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling...

-related issues directly with customers. Familiarity with case management or CRM platforms such as Salesforce, Zendesk...

., ConnectWise, ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical...

tools (Salesforce, Genesys/Ujet, Zendesk, etc.) Demonstrated experience surfacing trends or issues to leadership...

like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...

like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...

collaboration tools such as Jira, Notion, Confluence, or Slack Experience working within ticketing systems such as Zendesk...

Time (24 hours on any re-engaged open ticket), ticket pickup time, tickets resolved, and CSAT Own Zendesk as the platform... of record: administration, configuration, and all reporting through Zendesk Explore Bring outside perspective on support...

on AI/ML products, B2B SaaS platforms, or CRM/CS ecosystems (e.g., Salesforce, Service Cloud, Zendesk, Gainsight) Experience...

operations for the client's core business systems, including Salesforce, Atlassian (Jira and Confluence), Zendesk, and Microsoft... in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity platforms. They do not need to have run...

systems using REST APIs and webhooks, syncing data with CRM and helpdesk platforms such as Salesforce, HubSpot, Zendesk...., NICE, Dialpad, Five9); working knowledge of CRM and Lead Management platforms (Salesforce, HubSpot, Zendesk, ServiceNow...

, Zendesk, Kronos, or UKG. Professional HR certification (PHR, SHRM-CP, or equivalent). Bilingual or multilingual capabilities...

customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer...

. Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems. Experience with mobile-device or enterprise...

worth solving. From solopreneurs to small business owners to teams at companies like Adidas and Zendesk, people have built...

). Proficiency in fleet systems, CRM tools, or dispatch software (e.g., Hub, Zendesk, FleetFocus, or equivalent). Highly organized...