, Zendesk) General system administration tasks Knowledge, Skills and Abilities: Strong troubleshooting and problem-solving...

roadmap to move beyond our current Zendesk setup and connect to different email providers and CRM systems. Account for the...

and possess expertise with modern knowledge management platforms such as Zendesk, Gladly, Salesforce Service Cloud, Confluence... with one or more knowledge management/helpdesk platforms: Zendesk Gladly Salesforce Service Cloud Confluence Notion Guru Document360...

audiences Experience working in a ticketing or case management system (e.g., DevRev, Zendesk, Jira) with strong ownership...

What you have High School Degree or Bachelor's Degree Experience working with Zendesk 2+ years of supporting customers through...

, CUI, and other regulatory requirements. Administer SAP Business One, Zendesk, and other critical business systems. Manage IT projects, system...

, providing white glove service. Triage incoming Zendesk requests and route to appropriate operations team or account manager...

experience building or managing CRM systems and support automations (e.g. Zendesk, Gorgias, HubSpot, Kustomer, Gladly, or similar...

. 3. Customer Service Analytics CS Performance Tracking: Analyze data from our Customer Service platforms (e.g., Zendesk...

. Experience using ticketing systems (e.g., Zendesk, Jira, Freshdesk) and CRM/ERP software (e.g., Salesforce, Zoho). Ability...

technical concepts in plain language. Tooling experience: help desk platforms (Zendesk, Intercom, Help Scout) and CRMs...

Familiarity with AI and use of LLMs Experience working with tools like Zendesk, JIRA, and Looker Ability to navigate competing...

in Zendesk, Salesforce or other CRM. 3+ years of people management experience Customer obsessed with a passion for supporting...

Zendesk experience is a plus Order procurement Experience working out of a dynamic shared queue SKILLS and COMPETENCIES...

their workflows and what's slowing adoption Speak confidently with product and technical stakeholders Work in tools like Zendesk...

with Kustomer or a similar CRM, such as Zendesk or Salesforce Service Cloud Experience with Jira or a similar ticketing tool...

support operation runs on: content management and ticketing platforms (Zendesk or equivalent), support chatbots, and website... flows, intake and reporting forms, or appeals and escalation paths. Experience with Zendesk administration, integrations...

and operations: Manage Zendesk incoming/outgoing communications for the CMMI team, responsible for all Zendesk tickets, escalating...

and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office Ability to manage multiple...

Experience working within ticketing systems such as Zendesk, Intercom, Freshdesk, or similar platforms Bachelor's degree...