tasks Experience with Zendesk, JIRA, Talkdesk or related tools (Certified Employee Benefits Specialist (CEBS...

, Zendesk, Asana). Strong problem-solving skills with a proactive, investigative mindset. Ability to operate independently...

such as Autotask PSA or Zendesk. Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs...

to Zendesk tickets within 4 business hours and manage inquiries through resolution. Communicate proactively with customers.... Proficiency with Microsoft Office 365 (Outlook, Teams). Experience with Zendesk or similar ticketing systems preferred. Scope...

and corrective actions. Experience with modern support platforms, tools, and customer portals (e.g., Zendesk, ServiceNow, Salesforce...

Integration Development Develop, configure, and maintain CRM integrations with Salesforce, ServiceNow, Zendesk, and internal... monitoring features Demonstrated ability to integrate CCaaS platforms with Salesforce, ServiceNow, Zendesk, and/or homegrown CRM...

experience with: Tiered support models Offshore/vendor management CS platforms (Intercom, Zendesk, Salesforce...

, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry...

, and performance reporting (e.g., Salesforce, Salesloft, Gainsight, Zendesk, Seismic, Gong, etc.) The ideal candidate...

like HubSpot, AirCall, or Zendesk a strong plus) Strong working knowledge of CX KPIs, metrics, and best practices Proven ability...

Experience with Zendesk, JIRA, Talkdesk, Google Suite, Microsoft Office or related tools Preferred Payroll industry...

outcomes, and operational reliability Leverage Zendesk AutoQA, customer feedback, operational data, ticket audits, Claude..., and opportunities for process improvement Experience working with tools such as Zendesk, AutoQA platforms, LMS systems, and knowledge...

Experience with Zendesk, JIRA, Talkdesk, Google Suite, Microsoft Office or related tools Preferred Payroll industry...

of ticketing systems (e.g., Zendesk, HubSpot) Project or change management experience Customer-focused mindset...

are a plus). Preferred Qualifications: Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms. Familiarity...

. Assume ownership of challenging issues and escalate as required. Manage tickets on the RPM Ticketing system (Zendesk...

growth (PLG) companies Experience with Intercom, Help Scout, Zendesk, or similar tools Basic technical knowledge (browser...

if you have: Experience with Customer Success platforms such as Vitally or Planhat Experience with support platforms such as Zendesk...

. Experience with ticket management systems such as Salesforce Service Cloud, Zendesk or a similar SaaS ticketing system...

and optimizing modern Customer Relationship Management (CRM) platforms (e.g., Freshdesk, Zendesk) and implementing structured quality...