: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using...

by expanding access to diagnostics for everyone. As a Patient Experience Representative your primary task is to handle Zendesk...-negotiable At Getlabs, you will: Handle Zendesk tickets from patients regarding appointments, issues, and missing results...

: - Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar - Actually builds things...

in growing into these areas. Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk). Basic...

and recommendations for varied stakeholders. Preferred: Experience with Zendesk or Salesforce knowledge bases. Preferred: Background...

: XLOOKUP, Power Query, macros. · Experience working in CRMs (Zendesk, Salesforce Service Cloud, Freshdesk, or similar...

tools (e.g., Zendesk, Salesforce) Excellent communication, organizational, and problem-solving skills Ability to work...

technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information...

technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information...

technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information...

technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information...

technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information...

data intake queue through Zendesk ticketing system, ensuring deadlines are met and projects progress efficiently Track... with ticketing systems (Zendesk, Jira, or similar) and managing concurrent workflows. Ability to translate complex technical...

. Familiarity with project management or ticketing platforms (e.g., Jira, Zendesk, Intercom, HubSpot) is helpful. Experience using...

technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information...

like Genesys, Five9, NICE, Twilio, or Amazon Connect. Depth with Zendesk, Salesforce Service Cloud, ServiceNow, or similar...

Management Systems (LMS), knowledge base platforms (e.g., Zendesk Guide, Guru), and video production workflows for educational...

and maintaining meticulous records throughout the lifecycle of each issue Manage support queues via tools such as Zendesk or JIRA...

field. Responsibilities: What You'll Do: General helpdesk support and knowledge base management. We use Zendesk...

or Zendesk) Ability to multitask and manage time effectively Qualifications High school diploma or equivalent (some roles...