systems that power our support organization. This role is ideal for someone with deep Zendesk administration expertise who... or remotely in the United States. What you'll do at Figma: Own and optimize the Product Support Zendesk environment, including...

Intelligence / Chatbot, Self-service) and customer service platforms (e.g. Zendesk, Salesforce Service Cloud, Google CES...

Security: Dependabot, Snyk, SAST/SCA scanners Infrastructure: GCP, Kubernetes Collaboration: Linear, Slack, Zendesk...

, and follow-up actions Familiarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systems... Familiarity with support ticketing systems such as Jira, Airtable, Zendesk, or similar tools Strong problem-solving...

Self-starter who thrives in a fast-moving, scrappy environment Experience with tools like Zendesk, Jira, or analytics...

platforms (e.g., Salesforce Experience Cloud, Service Cloud, Zendesk) Strong grasp of case management, knowledge base... Familiarity with support analytics and knowledge tools (e.g., Coveo, Salesforce Knowledge, Zendesk Guide) Familiarity...

to troubleshooting system crashes and performance issues, is a plus · Familiarity with platforms such as ServiceNow, Zendesk, Jira...

within a CRM and multiple communication tools (Salesforce, ZenDesk, etc.) Prior experience in a quota-carrying role...

(Salesforce, Zendesk, internal tooling), ensuring both feed into a coherent intelligence layer. Own the data product roadmap...

Desk Plus, Zendesk) At Internet Brands, we carefully consider a wide range of factors when determining compensation...

with enterprise ITSM or ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) including queue management, SLA...

" for the development team. Data-Driven: Proficiency in using tools like Adobe Analytics, Google Trends, or ZenDesk to drive...

expertise in customer care platforms (ServiceNow, Zendesk, Decagon, etc.) with strong technical and analytical skills... expectations. Customer Care Tools & Operations: Manage and optimize platforms such as ServiceNow, Zendesk, Decagon, or similar...

with tools like Kustomer, Zendesk, Intercom, etc. required. Experience with Kustomer preferred. Strong understanding of contact...

expertise in customer care platforms (ServiceNow, Zendesk, Decagon, etc.) with strong technical and analytical skills... expectations. Customer Care Tools & Operations: Manage and optimize platforms such as ServiceNow, Zendesk, Decagon, or similar...

, expansion, resolution time) Experience with enablement and CX tools (e.g., LMS, Guru, Gong, Zendesk or similar ticketing...

to measurable deflection or efficiency gains you've personally driven Experience with support platforms like Zendesk, Intercom...

Ticketing Expertise: 2+ years of hands-on experience with Zendesk or a similar ticketing platform (Zendesk is strongly preferred...

Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...

like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process Management: Proficiency...