with Salesforce, ServiceNow, Zendesk, and our embedded framework. The team is responsible for designing, building, and scaling...

and suggest improvements, whether that's new support resources, clearer SLA definitions, or product tweaks Use data from Zendesk..., or processes that help a support team scale Experience with support, ticketing, or project management systems such as Zendesk...

or related role in the Customer Service industry. Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc. Knowledge...

like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...

under pressure. Proficiency with Microsoft Office and Google Docs Suite Experience with ticketing systems (e.g., Hubspot, Zendesk...

, and accountability Show proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce...

Docs Suite Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce Employee Benefits (after a waiting period...

programs. Hands-on experience with Salesforce, HubSpot, Zendesk, Freshdesk, NetSuite, billing platforms, marketing automation...

warranties, claims, fintech, financial services, or another regulated customer environment. Experience with Zendesk...

tools (Salesforce, Genesys/Ujet, Zendesk, etc.) Demonstrated experience surfacing trends or issues to leadership...

-related issues directly with customers. Familiarity with case management or CRM platforms such as Salesforce, Zendesk...

like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...

like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...

Time (24 hours on any re-engaged open ticket), ticket pickup time, tickets resolved, and CSAT Own Zendesk as the platform... of record: administration, configuration, and all reporting through Zendesk Explore Bring outside perspective on support...

, Zendesk, Kronos, or UKG. Professional HR certification (PHR, SHRM-CP, or equivalent). Bilingual or multilingual capabilities...

worth solving. From solopreneurs to small business owners to teams at companies like Adidas and Zendesk, people have built...

. Position Duties Monitor and maintain Jira queue health Manage escalated Zendesk and Jira tickets Intake and assess new...

like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Networking Expertise: In-depth understanding...

and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux...

and CRMs such as Salesforce, Jira, Zendesk, or similar tools Drive and ownership - you don't close a case until the...