of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk...

within a dedicated workstream using Zendesk or a similar CX platform. SOP Adherence & Ad Hoc Admin: Follow role-related SOP and process...: 2+ years of Google Sheets experience at a basic to intermediate level for data entry and tracking; 1+ year of Zendesk...

of Windows, macOS, Microsoft 365, and basic networking. - Experience with ticketing systems (e.g., ServiceNow, Zendesk...

that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems. Partner with CXO to design the... or professional services organization, building systems for the teams doing the work. Experience with Zendesk or similar service...

) Ticketing or support tools (e.g., Zoho, Zendesk, Intercom) Project tools (e.g., Asana, Trello, Notion) Analytical Thinking...

Server Managing and using ticketing systems, preferably ZenDesk Veeam or other backup solutions Sophos endpoint security...

and resolve Zendesk/VAB titles tickets Processing and sending title documents Process and log incoming titles from title storage...

. Experience supporting macOS and mobile devices (iOS/Android). Familiarity with ticketing systems such as Jira, Zendesk...

systems, such as Zendesk, preferred. Strong verbal, written, and interpersonal communication skills. Proficiency...

(Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) Enable omnichannel...

with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is desirable...

., ServiceNow, JIRA, Zendesk) Certifications such as ITIL, PMP, or life safety security industry certifications Experience...

as needed. Knowledge of call center metrics and KPIs. Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar...

enterprise SLAs, incident response, and customer support operations. Hands-on experience with Zendesk, Zoho Desk, Salesforce...

); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plus General Tech Savviness: Comfortable navigating...

collaboration Responsibilities Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards Troubleshoot.... Zendesk, Jira), and data visualizations (e.g. Mode) Preferred: 6+ months of experience supporting technical projects...

. Working experience in EMR, Zendesk, pharmacy management system and other complaint management software. Our Benefits (there...

, Remedy, or Zendesk. Experience with Window OS, Linux, Office 365 and basic networking concepts Ability to work...

of ITSM platforms such as ServiceNow, Zendesk, Jira Service Management, or equivalent tools. Drive continuous improvement... such as ServiceNow, Zendesk, Jira Service Management, or equivalent. Experience coordinating cross-functional technical teams...

. Ensure effective utilization of ITSM tools such as Zendesk or ServiceNow. Lead major incident response efforts, coordinating... with ITSM tools such as Zendesk, ServiceNow, or equivalent Strong understanding of ITIL frameworks and best practices...