Job Title: BMC Remedy ITSM Subject Matter Expert / Platform Architect Organization type: U.S. Department of Defense... Remedy ITSM) Position summary Serve as the primary platform architect and subject matter expert for the BMC Remedy ITSM...

: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: None... into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping...

: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: None... into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping...

: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: None... into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping...

: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: None... into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping...

Key Skills Typically Expected Strong expertise in: BMC Helix ITSM / Innovation Suite / Remedy BMC Helix migrations...

with service management platforms such as ServiceNow, BMC Remedy, or Jira Service Management. Experience with IT asset management...

with SMF data and Splunk dashboards. - Familiarity with change and incident management tools (Endevor, BMC Remedy, ITSM... skills in DB2 performance tuning, SQL tuning, and query optimization. - Hands-on experience with IBM DB2 utilities and BMC...

Management. Create/Submit/Manage/ (Service Now. BMC Remedy, etc) Non-standard working hours are required (nights and weekend...

tracking, collaboration, and agile processes. Experience using BMC Remedy IT Service Management for incident and change...

, review, update, and process ITSM work orders, currently BMC Remedy, and attach a signed bill of lading or receipt to the ITSM...

as the application for Information Technology Service Management (ITSM) (BMC Remedy). Perform independent verification...

, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier... support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software...

, review, update, and process ITSM work orders, currently BMC Remedy, and attach a signed bill of lading or receipt to the ITSM...

tracking, collaboration, and agile processes. Experience using BMC Remedy IT Service Management for incident and change...

Concepts and Tools HP,BMC Remedy, ServiceNow(Incident, Problem, Change, Release) Familiarity of Agile Methodology Scrum/Kanban...

such as Canary, Blue-Green, or Big Bang; Change Management workflows or ticket creation using tools such as BMC Remedy, ServiceNow...

(e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance...

process using BMC Remedy. Communication with the technical change review boards and adherence to the change governance...

and device administration. Experience using IT Service Management (ITSM) tools such as BMC Remedy or ServiceNow for incident...