& Operational Practices Experience using ITSM and collaboration platforms: o Jira, BMC Remedy, ServiceNow. Strong understanding...

documentation using ServiceNow, BMC Remedy, or similar systems. Implement and enforce best practices and compliance standards...

within BMC ecosystem including: BMC Helix BMC Remedy BMC Server Automation Optimize automated incident generation (SCOM... → BMC workflows). Improve triage, escalation, and impact modeling across services. Monitor vendor performance and escalate...

) Experience with ITSM platforms (Remedy, Jira Service Management, BMC, or equivalent). Familiar with a Federated ITSM Support...

management tools like Sentinel and BMC Remedy Respond to critical business impacting situations and coordinate the efforts...

like Meraki. Utilize help desk software such as BMC Remedy, ServiceNow, or Jira for ticket management and issue tracking... issues quickly and efficiently. Experience with IT service management tools (e.g., BMC Remedy, ServiceNow...

, but are not limited to, the following: (1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and (2...

platforms Linux Administration Windows Administration BMC Remedy / Client Enterprise Logging Monitoring tools (Tivoli ITM... (Tanium, Bladelogic, Crowdstrike, JFrog Artifactory/Xray, Ansible, Terraform, BMC True sight Orchestrator, MS SCCM). 5-10...

the releases in the Release Manager tool and shepherding releases through the change process using BMC Remedy... Management Standards using key toolsets including JIRA, Release Manager and BMC Remedy Excellent time management skills...

communication strategies Enterprise ticketing application experience - BMC Remedy Service Management experience preferred Human...

at least three to five years’ experience in analytical capacity. Working knowledge of a Service Management tool i.e. IVANTI, BMC... Remedy, Service Now, etc. Strong knowledge of asset management principles and concepts applicable to IT hardware, software...

Listening and Effective Communication skills Enterprise Ticketing Application (ITSM) Experience – BMC Remedy Service...

, Atlassian Jira, BMC Remedy, Zendesk or other ITSM platforms. AI analysis, analytical programs, and scripting to produce reports...

Management, Service Reporting and Analytics; Enterprise IT Service Management experience in Service-now, JIRA, BMC Remedy..., or BMC Helix; Enterprise Event Management, Application Performance Management (APM), observability and big data analysis...

Wireshark knowledge of SIP call flow and ALI location flow. Familiarity of BMC / Helix Remedy AR System Familiarity...

to, the following: BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and Microsoft...

to, the following: BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and Microsoft...

Picture (COP) and custom dashboards, integrating with Splunk, BMC Remedy/Helix, and other network/security tools. Automate...

in a technical support or ITSM environment. Experience with ITSM tools such as ServiceNow, Ivanti, BMC Remedy, or similar...

: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: BMC... Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications: None Experience: 5 + years of related experience...