experience at a payments, fintech, or developer-tools company Experience with support ticketing platforms (Pylon, Zendesk...

preferred, using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.) Understanding of charging...

goals. What You'll Accomplish Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand...

fulfillment/management, or inventory distribution preferred Zendesk ticketing system and Microsoft AX experience preferred...

disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable... platforms. Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce...

solutions. Comfortable using customer service software, CRM platforms (i.e. Zendesk, Salesforce, Hubspot) and standard office...

disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable... platforms. Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce...

and coordinate a Zendesk-based support team, ensuring quality, priorities and efficient resolution flows. Maintain clear, reliable...

Mixpanel 1Password Zendesk HubSpot Rippling AI-assisted tooling that comes up frequently in product, engineering...

fulfillment/management, or inventory distribution preferred Zendesk ticketing system and Microsoft AX experience preferred...

. Experience with Zendesk or another ticketing system. Previous work experience with an Internet Service Provider (ISP...

to identify and resolve client issues accurately. Tool Proficiency: Experience using Zendesk or a comparable CRM/ticketing...

. What Will You Do? Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software...

with customer support tools such as Zendesk, Intercom, Jira, Linear, others A genuine opinion and interest in AI and the future...

, overall trends and support improvement plan Review and optimize ticketing system (Zendesk and/or other) regularly...

disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable... platforms. Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce...

. Experience with Zendesk or another ticketing system. Previous work experience with an Internet Service Provider (ISP...

, Zendesk). Proven ability to prioritize and re-prioritize effectively as business needs evolve. Experience collaborating...

, overall trends and support improvement plan Review and optimize ticketing system (Zendesk and/or other) regularly...

received through an automated work order system (currently SchoolDude, soon ZenDesk) assist onsite Facilities Managers...