to identify root causes Guide users step-by-step through solutions Use help desk and remote support tools (e.g. Zendesk... with JSON / XML Basic HTML/CSS (e.g. embedding into web interfaces) Experience with help desk platforms (e.g. Zendesk...

with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) Familiarity with Microsoft 365 (Outlook, Teams...

with a CRM platform (e.g., Zendesk, Salesforce, Richpanel, or similar). Familiarity with Shopify or e-commerce platforms. Quick...

with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) Familiarity with Microsoft 365 (Outlook, Teams...

Docs Suite Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce Employee Benefits (after a waiting period...

., ServiceNow, JIRA, Zendesk). • Excellent problem-solving skills and the ability to troubleshoot complex technical issues...

in a queue-based environment (ServiceNow, Jira, Zendesk, or similar) Solid troubleshooting instincts and a customer-first...

or New York City. RESPONSIBILITIES Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls... software support. Zendesk, Jira, Salesforce, API debugging tools, Browser Dev Tools. Experience supporting enterprise-level...

and labor planning You have proven experience with CRM applications (Zendesk, Gladly, Kustomer, etc.) and leveraging technology...

in using online ticketing system (Zendesk helpful) for recording and managing IT related environments. Basic troubleshooting...

tools such as Zendesk and data or reporting tools such as Looker. Exceptional cross-functional communicator with the...

onboardings without dropping the ball Familiarity with CRM and helpdesk tools: Zendesk, Freshdesk, HubSpot, Salesforce Eligible...

Manager) — enrollment, compliance, and device reset/imaging — A must Experience with a ticketing/ITSM system (Zendesk...

; Salesforce and Zendesk is preferred Ability to work extended hours and on weekends is required Ability to thrive in a dynamic...

with ticketing systems such as Jira, Zendesk, or similar platforms. Experience supporting SaaS, technology, or service-based...

Manager) — enrollment, compliance, and device reset/imaging — A must Experience with a ticketing/ITSM system (Zendesk...

such as ServiceNow, Zendesk, Jira, or Okta preferred · Experience in supporting PCs and Windows OS in a commercial or enterprise...

Monitors queues for new case assignments using tools such as Salesforce.com and Zendesk. Utilize Salesforce.com application...

and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process...

: AI-Driven Root Cause Analysis: Leverage Zendesk analytics and other AI-driven platforms to track and report on key metrics... safety. Preferred Qualifications: Proficiency with CRM software, particularly Zendesk Experience using AI tools...