, compliance, and device security through Microsoft Intune Utilize Zendesk ticketing platform to document incidents, service... Experience utilizing Zendesk or similar ITSM/ticketing platforms Understanding of Active Directory, group policy, account...

order issues Manage un-batchable report and investigate orders Manage ZenDesk Tickets Assist Customer Service...

Preferred Qualifications Experience supporting macOS / Apple computers Experience with IT ticketing systems (Zendesk, Jira...

Knowledge of industry standard ticketing system a plus (JIRA, ZenDesk) Flexibility to work extended hours and/or weekends...

with: Tiered support models Offshore/vendor management CS platforms (Intercom, Zendesk, Salesforce) Strong business acumen...

Software (Asana, Zendesk, Jira) The pay range is the lowest to highest compensation we reasonably in good faith believe...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

or customer success roles Familiarity with tools like Zendesk, Freshdesk, or similar platforms Bilingual abilities...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls... Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30...

and overall user experience. Responsibilities include providing responsive support through Zendesk, Zoom, Teams..., Zendesk) or in person. Instructional Technology Support = 25% FTE Train and support faculty and staff in the use...