. Technical Savvy: You have a high level of proficiency with Salesforce, Gainsight, Zendesk, JIRA, and other process optimization...

system such as ServiceNow, Jira Service Management, Freshservice, or Zendesk Image, configure, and ship laptops...

(AWS/Citrix), Microsoft 365, and ticketing systems like Zendesk or Jira. Compliance & Security: Assist with endpoint...

Do Customer Support (Level 1 & 2) Provide timely, high-quality Level 1 and Level 2 technical support to customers via Zendesk... automation and AI to improve efficiency and customer experience Follow established processes in Zendesk Collaborate...

: Efficiently utilize our customer service platform (ZenDesk) for email and phone communication along with our other platforms...

actionable insights preferred 1-2 Years: Proven troubleshooting skills and experience with ticketing systems (e.g., Zendesk... 1-2 Years: Proven troubleshooting skills and experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow...

, Zendesk) General system administration tasks Strong verbal and written communication skills. Strong de-escalation skills...

. Zendesk experience - not necessary, but a huge plus! Have a great attitude - you are a good vibes only type of person...

customer support platform (e.g., Zendesk). Design and maintain ticketing workflows, routing logic, and escalation paths..., support operations, or related roles Strong experience with customer support platforms (e.g., Zendesk, Salesforce Service...

Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...

startup Experience with customer support tooling (Zendesk, Intercom, or similar) Experience with CPQ and CRM tools...

, and make it to soccer practice before 4pm in the most efficient order. Zendesk experience - not necessary, but a huge...

to troubleshoot and provide remote technical assistance to users where needed Experience working with Zendesk, JIRA, Google...

management tooling. Our current stack includes Paligo (CMS), Confluence (internal KB), and Zendesk Guide (customer-facing... The Tech Paligo CMS Zendesk Guide or comparable help center platform Confluence or internal knowledge base tooling...

., ServiceNow, Jira, or Zendesk). Diagnose and resolve common technical issues including password resets and account unlocks...

with ticketing systems (ServiceNow, Zendesk, or similar) Strong communication skills with both technical and non-technical users...

, Gong, Zendesk, GCP, and the Claude API-building robust data pipelines with proper authentication, error handling, and retry...

in tools like Zendesk, and enjoy using data and experimentation to improve automation and self-serve experiences... frontline client support via Zendesk: respond to client questions and requests, triage and escalate as needed, leverage...

like Zendesk/Jira). Background working in or building tools for Customer Support, Customer Success, or Onboarding teams...

, HDMD, HDBT, etc.) Track all requests and issues through Zendesk ticketing and communicate with the team through Slack...