SLA/KPI metrics; ensure compliance with ITIL best practices. Prior experience in ECS (Enterprise Cloud Services.... Experience in managed service delivery and global support environments. Familiarity with ITIL processes and SLA/KPI tracking...

etc. is a plus Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Understanding of escalation handling...

support of information technology (IT) services, or a related field. Preferred Certifications ITIL Certifications...

etc. is a plus Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Understanding of escalation handling...

combination of education and work experience ITIL Certification Excellent verbal and written communication skills Ability...

combination of education and work experience ITIL Certification Excellent verbal and written communication skills Ability...

combination of education and work experience ITIL Certification Excellent verbal and written communication skills Ability...

User Services, Service Desk, Asset Lifecycle Management and AV/VC Support). Working knowledge of ITIL processes; ITIL...

support environments Ticketing tools (ServiceNow, Jira) ITIL framework (nice to have) Soft Skills Strong adaptability...

of responsibility functions as designed and revisiting or introducing processes using Information Technology Information Library (ITIL...

initiatives Understanding and working experience in SLA/KPI's Familiar with ITIL concepts of Service Management, Change... Driving the large programs and initiatives to achieve the strategic goals. Good to have ITIL Certification PMP...

Are We Looking For? ITIL / ITSM & demonstrable experience. If this is an opportunity that interests you, we encourage...

/CISM, CISSP, ITIL or relevant college education. Working knowledge in industrial standard hardware based encryption...

office for remote work Ability to work some weekends and late nights performing approved changes ITIL V3 or later...

office for remote work Ability to work some weekends and late nights performing approved changes ITIL V3 or later...

initiatives Understanding and working experience in SLA/KPI’s Familiar with ITIL concepts of Service Management, Change... Driving the large programs and initiatives to achieve the strategic goals. Good to have ITIL Certification PMP...

/CISM, CISSP, ITIL or relevant college education. Working knowledge in industrial standard hardware based encryption...

office for remote work Ability to work some weekends and late nights performing approved changes ITIL V3 or later...

, governance, and ITIL concepts Ability to create service documentation such as SoW, service scope, and high-level architectures... Architect, Solutions Architect, Technical Pre-Sales, or IT Consultant Certifications (cloud, cybersecurity, ITIL...

Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology...