of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager... AND EXPERIENCE 2–3 years in operational IT or IT service management roles. Knowledge of ITIL processes (Incident, Problem...

improve ITIL processes, while closely collaborating with various IT delivery teams. You will be responsible for monitoring... continuity and compliance, we’d love to hear from you! What you will do ​Manage ITIL processes with a focus on incident...

of Defense model. You are familiar with common IT standards and frameworks like COBIT, CSA-CCM, ISO/IEC 27000 series, ITIL...

-CCM, ISO/IEC 27000 series, ITIL, BSI Grundschutz). You are skilled not just in testing against these standards...

ServiceNow certifications (CIS-Discovery, CIS-CMDB, CAD, etc.) is an advantage Familiarity with ITIL or ITSM processes...

Experience with ITSM, CMDB and IT Hardware Asset Management Strong understanding of ITIL, especially Configuration Management..., networks, cloud, endpoints) Ability to translate technical data issues into process requirements Certifications (ITIL 4...

knowledge of ITIL, agile frameworks, service governance model Ability to work towards tight deadlines Strong understanding...

, PowerApps), project management (Prince2, PMI), service management (ITIL), agile development (Scrum, SAFe), DAMA, Salesforce...

and ensure adherence to defined SLA/KPI. Manage incident, problem, and change processes in line with ITIL. Plan... experience managing SAP Application Support / AMS delivery in a complex enterprise environment. Strong understanding of ITIL...

validation. Experience with ticketing systems (Jira, etc.). Understanding of ITIL processes (Incident, Problem, Change...

knowledge industry leading practices like ITIL, Operations Control Quality and Process improvement systems (ISO 9000, SEI CMM...

27001, etc.) Practical experience with IT audit support and risk management methodologies Strong understanding of ITIL...