production Support Incident Manager, ITSM, ITIL, ServiceNow
assessment, prioritization, and resolution of production incidents within agreed SLAs and OLAs. Coordinate major incident... post-incident reviews, document root causes, and define corrective and preventive actions to avoid recurrence. Service...
Production Support, ITIL, Mainframe
Responsibilities : Key Responsibilities: 1. Provide end-to-end production support for Mainframe-based applications..., ensuring adherence to SLAs and high system availability. 2. Monitor production jobs, batch processes, and online transactions...
Infosys ⚡ ⚡ Tue, 31 Mar 2026 22:30:21 GMT