routing, SLAs and escalation paths. Champion and help scale the Partner Helpdesk within the SE Excellence Centre to absorb... routine pre-sales demand and protect PTM time for high-leverage work. Use Helpdesk and field data to surface enablement gaps...
connectivity issues, including Wi-Fi, VPN, and local network problems Monitor and respond to helpdesk tickets in a timely manner... Looking For 2–5 years of experience in IT support, helpdesk, or a similar technical role Solid understanding of the Windows...
and ensuring they feel informed and prepared. Member Communication: Manage and triage company communications through our helpdesk... Comfortable with technology (Google Suite, Excel, and internal tools); experience with helpdesk systems is a plus A background...
in a timely fashion. Follow strict helpdesk SLA’s to ensure a positive experience for the end user when interacting with IT... on Active directory. Ability to support iPhone, Android or other Smartphones Familiarity on any Helpdesk ticketing system...
requests received via helpdesk ticketing system to ensure timely resolution.Occasional travel to other office locations using... degree and/or Certifications are preferred.Experience:Two years of helpdesk experience is preferred. Experience...
Senior Director, Partner Technical Managers - Americas
routing, SLAs and escalation paths. Champion and help scale the Partner Helpdesk within the SE Excellence Centre to absorb... routine pre-sales demand and protect PTM time for high-leverage work. Use Helpdesk and field data to surface enablement gaps...
Pure Storage ⚡ ⚡ Fri, 04 Sep 2026 00:55:34 GMT