: Dynatrace, Nagios, Zabbix, SolarWinds, Datadog, Splunk. - ITSM: ServiceNow, BMC Remedy, Jira Service Management, Freshservice...: Dynatrace, Nagios, Zabbix, SolarWinds, Datadog, Splunk. - ITSM: ServiceNow, BMC Remedy, Jira Service Management, Freshservice...

, monitor, and optimize SAP batch job scheduling and automation using BMC ControlM. Ensure availability and reliability of SAP... outside regular business hours. Track and resolve incidents and service requests using Remedy, in line with defined SLAs...

. Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc. Understanding...

and automation using BMC Control‑M Ensure availability and reliability of SAP batch processes across multiple regions and time... and service requests using Remedy, in line with defined SLAs Collaborate with SAP Basis, application, and infrastructure teams...

bajo marcos ITIL.Competencias TécnicasMonitoreo: Dynatrace, Nagios, Zabbix, SolarWinds, Datadog, SplunkITSM: ServiceNow, BMC... Remedy, Jira Service Management, FreshserviceAutomatización: Python, PowerShell, Bash, Ansible, Terraform, JenkinsITIL...

en plataformas de tickets como Remedy, BMC, Tivoli, System Center o cualquier otra bajo estándares de ITIL.Implementación y monitoreo...

Microsoft Office (Outlook, Excel, Word y Power Point), BMC REMEDY ACTION REQUEST SYSTEM 9.1 AMBIENTE PRODUCCIÓN, BASE 24...

(ServiceNow, BMC Remedy, Jira Service Management, Ivanti, ManageEngine o similares). Experiencia trabajando con APIs REST y SOAP...

Certificaciones Deseables · BMC Helix ITSM · BMC Remedy · BMC Discovery · BMC DWP · BMC CMDB · BMC Business Workflow..., administración, soporte, integraciones y configuración de BMC Helix Discovery, Helix ITSM, Helix DWP, Helix Business Workflow, Helix...